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GUESTS MOST COMMON COMPLAINTS By Maximillien de Lafayette
1-Room’s temperature control. 2-Slow access to elevators. 3-Slow check-in and check-out transactions. 4-Parking. 5-Many concierges do not speak their language. 6-Inaccessibility to their country newspapers. Many hotels don’t have foreign newspapers and magazines. 7-Small quantity of coffee bags in their rooms. 8-Not enough sugar packs in their rooms. 9-Many rooms do not have ashtrays. 10-Beds are too close to the walls. 11-The small size of the rooms. 12-Concierges can’t get them tickets to their favorite shows or major attractions in town. 13-Hotel’s restaurants closing early. 14-High prices at the hotel’s gift shops. 15-Room service food is always cold. 16-Mineral or spring water is not freely provided in their rooms. 17-Wake-up calls are never on time. 18-No shoe-shine service is available. And if they leave their shoes outside the door of their rooms, they will never find them again.
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20-No live entertainment. 21-Room mini-bar drinks (mini-bottles in the refrigerator) are extremely expensive. 22-The television set is far away from the bed. 23-Wine list have only American wine or very few French selections.
25-Not enough bread on the table.
26-The waiter did not replace or bring new silverware for each meal.
27-The cashew, pistachio and peanuts bags are too
small and expensive.
28-The windows in their room don’t open.
29-There is not enough hangers in the room closet to
hand their clothes on.
30-The food has no taste and no flavor.
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LIST
OF HOTEL GUESTS' COMPLAINTS: 
19-High
way robbery prices on long distance calls, faxes and telegrams.
